Privacy policy

Change history
First release

Release date: 18/12/2025
Version: 1.0

VYVO PRIVACY POLICY

Vyvo AI Corp. and its affiliates (“Vyvo”, “we”, “us”) are committed to protecting your privacy and handling your Personal Data responsibly.

This Privacy Policy applies globally and describes how we collect, use, disclose, store, and protect Personal Data in connection with:

· VAI Services, including VAI OS, AI-powered features, subscriptions, and related applications;

· Vyvo websites, mobile applications, and customer support channels;

· Connected devices and software components where applicable.

Mandatory data protection laws applicable in your jurisdiction always prevail.

1. PRIVACY PRINCIPLES

We believe that users should remain in control of their Personal Data. Consistent with this principle:

· You may access, correct, or request deletion of your Personal Data;

· We do not sell Personal Data;

· We limit internal access to Personal Data to authorized personnel with a legitimate business need;

· We maintain audit logs and technical controls to monitor access to Personal Data;

· We challenge unlawful or overly broad third-party data access requests.

2. INFORMATION WE COLLECT

2.1 Information You Provide

· Account information (name, email, credentials);

· Communications with Vyvo (support requests, feedback);

· User-provided content, including text, documents, images, audio, video, prompts, and commands submitted to VAI Services.

2.2 Automatically Collected Information

· Usage data (timestamps, interaction logs, features used);

· Device and technical data (IP address, operating system, browser, identifiers);

· Metadata associated with interactions.

2.3 Payment and Transaction Data

Transaction-related data necessary to process purchases or subscriptions. Payment card data is processed by certified payment processors and is not stored by Vyvo.

3. HOW WE USE PERSONAL DATA

We process Personal Data for the following purposes:

3.1 Service Operation

· Provide, operate, personalize, and maintain VAI Services;

· Create and manage accounts;

· Respond to requests and provide customer support;

· Process transactions and subscriptions.

3.2 AI Training and Improvement

· Improve, train, test, and enhance AI models using User Data, subject to applicable law;

· Perform aggregated and anonymized analytics.

3.3 Security, Compliance and Protection

· Detect, prevent, and respond to fraud, abuse, and security incidents;

· Enforce applicable Terms and policies;

· Comply with legal obligations and lawful requests.

3.4 Marketing and Communications

· Send service-related communications;

· Send marketing communications where permitted by law (with opt-out options).

4. LEGAL BASES FOR PROCESSING (EEA / UK / CH)

Where applicable, we process Personal Data based on:

· Performance of a contract;

· Legitimate interests;

· Consent (where required);

· Legal obligations.

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. COOKIES AND TRACKING TECHNOLOGIES

Vyvo uses cookies and similar technologies to operate, secure, and improve its services, including:

· Strictly necessary cookies;

· Performance and analytics cookies;

· Functional cookies;

· Advertising and targeting cookies.

You may manage cookie preferences through browser settings or provided cookie management tools.

6. DATA SHARING

We may share Personal Data with:

· Service providers and vendors acting on our behalf;

· Advertising and analytics partners (excluding User Content and AI inputs);

· Professional advisors;

· Authorities and regulators where legally required;

· Business transferees in corporate transactions.

We do not sell Personal Data.

7. USER DATA SHARING CHOICES

Depending on your settings and actions, you may share Personal Data:

· With other users;

· With third-party platforms or integrations you authorize;

· Publicly, where you choose to make information visible.

8. DATA SECURITY AND RETENTION

We implement administrative, technical, and organizational safeguards, including:

· Encryption at rest and in transit;

· Access controls and logging;

· Secure cloud infrastructure;

· Blockchain-based integrity mechanisms where applicable.

We retain Personal Data only as long as necessary for service delivery, legal obligations, or legitimate business purposes.

9. YOUR RIGHTS AND CHOICES

You may have the right to:

· Access and correct your Personal Data;

· Request deletion;

· Object to or restrict processing;

· Request data portability;

· Opt out of marketing communications;

· Manage device permissions and tracking preferences.

Requests may be submitted to privacy@vyvo.com.

Vyvo services are not intended for children under 13 (or higher age where required by law). We do not knowingly collect Personal Data from children. If such data is identified, it will be deleted promptly.

11. INTERNATIONAL DATA TRANSFERS

Vyvo operates globally. Personal Data may be processed in jurisdictions different from your own. Where required, transfers are safeguarded using lawful mechanisms such as standard contractual clauses or equivalent protections.

12. GOVERNMENT REQUESTS AND LEGAL PROCESS

Vyvo:

· Does not voluntarily provide access to Personal Data;

· Requires valid, legally binding requests;

· Seeks to notify affected users where legally permitted;

· Challenges unlawful or overly broad requests.

13. LINKS TO THIRD-PARTY WEBSITES

Where a link to a third-party website is provided on the website, the provision of such a link does not imply any endorsement of the third-party website by us. Vyvo is not responsible for the content or terms of use of any third-party website.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates become effective upon publication. Continued use of services constitutes acceptance.

15. CONTACT INFORMATION

Data Controller: Vyvo AI Corp.
Email: privacy@vyvo.com
Support: support@vyvo.com

By using Vyvo services, you acknowledge that you have read and understood this Privacy Policy.